Marquee Shows Date at End of List: Offline Status | SteepleMate FAQ

FAQ: Why does the Marquee show a date at the end of each list?

If you notice a date appearing at the end of each list on the Marquee, it usually means that the machine is offline and cannot connect to the SteepleMate servers. Here’s how to troubleshoot this issue:

Check Your Internet Connection:

The most common reason for this issue is a lost internet connection. Ensure that the machine is connected to a stable network. Restarting the router or re-establishing the network connection can often resolve the issue and restore connectivity to the SteepleMate servers.

Verify Website Access:

To further verify the connection, try accessing https://www.steeplemate.com from a web browser on the same machine. If the website loads successfully, it means the internet connection is active, but the issue may be specific to the SteepleMate software.

Contact Support if the Problem Persists:

If you have confirmed that the machine can access the SteepleMate website but the date still appears at the end of each list, please contact our support team. There may be an issue with the connection between your machine and the SteepleMate servers that we need to address directly.

Following these steps should help you identify and resolve the issue, allowing your Marquee to function correctly.



      • Recent Articles

      • How to Update Your Profile in SteepleMate

        Keeping your profile up to date helps church leaders and other members stay connected with you. Here’s how you can update your personal and contact information in the SteepleMate System. How to Access Your Profile Click the person icon at the top ...
      • Set Up a Sermon Archive in the Church Library

        This guide walks you through the process of setting up the Church Library, as an example we will setup a Sermon Archive. You can use the Church Library to organize sermons, bible studies, or any media you would like to store privately or share ...
      • How to Set Up Call Forwarding in SteepleMate

        Call forwarding is a great way for churches to stay responsive without being tied to a specific location or device. Whether you’re a pastor, admin, or volunteer, forwarding calls lets you receive church-related calls on your personal phone — while ...
      • How to Change Your Primary Email Address for Your SteepleMate Login

        If you need to update the primary email address associated with your SteepleMate login, please follow these steps carefully. Note: For security reasons, this change must be completed by the account holder themselves. Log in to your SteepleMate ...
      • How to Enter Donations from Organizations or Companies in SteepleMate

        If your church receives contributions from organizations or businesses, you can track those donations in Offering Management just like you would for individual members or guests. This article will walk you through how to properly enable and record ...