Why a Person Isn’t Showing Up in the Attendance List in SteepleMate & How to Fix It

FAQ: Why is a person not showing up in the attendance list, even though they are added to the attendance group?

The reason someone may not appear in the attendance list, even if they are part of an attendance group, is often related to the date the person was added to the group.

When an individual is added to an attendance group after a session, service, or class has already started tracking attendance, that person will not be counted as present or absent for any dates prior to when they were added.

For example, if a service begins on August 1st, but a person is added to the group on September 1st, that peson will only be included in the attendance list starting from September 1st. They will not be included in the attendance for any services, sessions, or classes in August, as they were not part of the group during that time.

How to Fix:

If you need to retroactively mark this person as present or absent for previous dates (such as services or classes in August), you can update the date they were added to the group. Here’s how to do it:

  1. Navigate to the person’s profile and select the "Groups" section. 

  2. Locate the group in question, and select the “Date Added” field.



  3. Change the date to the appropriate date when the individual should have been attending services or classes.



Example:

If a student should have started attending on August 1st, but they were added to the group on September 1st, you can change their “Date Added” to August 1st. This will allow you to mark them present or absent for any services, classes, or sessions that took place in August, and they will also appear on future attendance lists.



Additional Notes:


• Ensure that individuals are added to attendance groups ahead of time whenever possible to avoid missing data.

• Updating the date will not only resolve future attendance issues, but also correct any past absences or attendances for that individual.




      • Related Articles

      • Setup Your Church's Attendance Tracking in 3 Simple Steps

        Steeplemate’s attendance tracking system offers an efficient and streamlined approach to manage church attendance for services, Sunday school, and special events. This help guide and video will walk you through the setup process step by step, ...

      • Information Entry and Group Access Settings in SteepleMate

        SteepleMate's Information Entry and Visibility Defaults section gives you complete control over who can view and manage your church's directory, set default information, and customize group leader access. You can also adjust the look and feel of the ...

      • Creating Absence Reports

        1. Click Reports on the main menu. 2. Click Absence Report on the dropdown menu. 3. Enter # of service months you want to include in your search (default is 3 months). 4. Click Church Attendees to generate church service attendance report or choose ...

      • Managing Group Setup in SteepleMate

        SteepleMate allows you to set up and manage unlimited groups with flexible visibility and communication settings. This guide will walk you through the steps of creating and customizing groups, as well as adding and managing group members. Step 1: ...

      • How to Take Attendance Using the SteepleMate Mobile App

        The SteepleMate mobile app allows authorized users to quickly and seamlessly take attendance for any group or service event. Whether you’re a ministry leader or administrator, tracking attendance has never been easier. Follow this step-by-step guide ...