The Machine Status/Settings page lists every SteepleMate Kiosk, Billboard and Scroller registered to your church and shows at a glance which ones are running and which have gone quiet. Use it to spot a machine that has lost power or its internet connection before anyone in the building notices a blank screen.

This article covers watching your machines. To change how a machine behaves, see Managing Machine Settings.

Step-by-Step Guide

Step 1: Open Machine Status/Settings

Open the Administration menu: From the left menu, choose Administration, then Machine Status/Settings.

1. Machine Status/Settings: Opens the page. It sits in the Administration group, between Import Attendance and Organization Settings.

Step 2: Read the list

Each registered machine has one row. The list is sorted by last activity, so machines that have been quiet the longest are at the top. If a machine is in trouble, you will see it without scrolling.

1. Status: The colored icon that shows how recently the machine checked in (see the colors below).
2. Last Activity: The date the machine last reported to SteepleMate.
3. Type: Billboard or Interactive Kiosk.
4. Location: The location detail entered for the machine, such as "Lobby" or "Fellowship Hall".
5. Description: The name entered for the machine, such as "Kiosk 1".
6. Support: Sends a support request about that machine (see Step 3).

What the status colors mean

• Green: The machine has been active within the last hour.
• Yellow: The machine has been inactive for more than one hour but less than three.
• Red: The machine has been inactive for three hours or more.

Click any column heading to sort the list by that column. The bottom of the list shows the total number of machines. If your church has no machines registered, the page shows "No machines to display".

If your Dashboard has a Machine Status panel, it lists the same machines with the same three states.

Step 3: Ask for help with a machine

If a machine is red and you cannot get it running, you can ask SteepleMate/Pentesoft support for help without leaving the page.

Click the wrench button: Click the Support button in the machine's row. A Request Support window opens for that machine.

1. Message: Describe the problem. It starts with the machine's description, and it holds up to 80 characters.
2. Your contact number: A mobile number where support can reach you.
3. Request Support: Sends the request.
4. Cancel: Closes the window without sending anything.

What to do when a machine is yellow or red

A red icon does not always mean something is broken. Check the simple things first:

• * Is the machine powered on, and is the screen on? A machine that lost power will stay off unless it is set to power on automatically (see Device Preparation for SteepleMate Kiosk, Billboard, or Scroller).
  
• * Is the machine connected to the internet?
• * Is the SteepleMate program running on the machine? If a Billboard shows a black screen, see Troubleshooting a Black Screen on SteepleMate Billboard.
  
• * Is the machine a new or replacement computer? It has to be installed and registered before it reports in. See Installing A Kiosk or Installing A Billboard.
  

If none of that helps, use the Support button.

Tips

• * Check the page after a power outage, a holiday weekend or a network change.
• * Give each machine a clear Location and Description when you set it up, so you know which one a row refers to. You can change both on the machine's settings page (see Managing Machine Settings).
  
• * Who can open the page: Administrators, and members of your church's machine alert group.