Fix SteepleMate Billboard Black Screen Issue on On-Site Kiosk

Troubleshooting a Black Screen on SteepleMate Billboard

If your SteepleMate Billboard screen goes black or stops cycling through slides, it's possible that more than one instance of the Billboard app is running. This can cause conflicts or prevent the display from working as expected.

Step-by-Step Fix

  1. Use Keyboard Shortcut

    1. Press ALT + F4 repeatedly until the Billboard closes completely. Do this multiple times to ensure all duplicate instances are closed.

  2. Reopen a Single Billboard Window

    1. Launch only one instance of the Billboard display from your SteepleMate On-Site Kiosk.

  3. Test the Display

    1. Confirm that the slides are cycling correctly and the screen no longer goes black.

Info

đź“ť Pro Tips

  • Avoid double-clicking the Billboard icon multiple times—it may launch multiple sessions.

  • Consider adding the Billboard program to Startup Apps if your kiosk restarts regularly.

  • If issues persist, check your computer's power settings to ensure the display doesn’t sleep or hibernate.

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