Troubleshooting a Black Screen on SteepleMate Billboard
If your SteepleMate Billboard screen goes black or stops cycling through slides, it's possible that more than one instance of the Billboard app is running. This can cause conflicts or prevent the display from working as expected.
Step-by-Step Fix
Use Keyboard Shortcut
Press ALT + F4 repeatedly until the Billboard closes completely. Do this multiple times to ensure all duplicate instances are closed.
Reopen a Single Billboard Window
Launch only one instance of the Billboard display from your SteepleMate On-Site Kiosk.
Test the Display
Confirm that the slides are cycling correctly and the screen no longer goes black.
đź“ť Pro Tips
Avoid double-clicking the Billboard icon multiple times—it may launch multiple sessions.
Consider adding the Billboard program to Startup Apps if your kiosk restarts regularly.
If issues persist, check your computer's power settings to ensure the display doesn’t sleep or hibernate.
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