Troubleshooting a Black Screen on SteepleMate Billboard
If your SteepleMate Billboard screen goes black or stops cycling through slides, it's possible that more than one instance of the Billboard app is running. This can cause conflicts or prevent the display from working as expected.
Step-by-Step Fix
Use Keyboard Shortcut
Press ALT + F4 repeatedly until the Billboard closes completely. Do this multiple times to ensure all duplicate instances are closed.
Reopen a Single Billboard Window
Launch only one instance of the Billboard display from your SteepleMate On-Site Kiosk.
Test the Display
Confirm that the slides are cycling correctly and the screen no longer goes black.
đź“ť Pro Tips
Avoid double-clicking the Billboard icon multiple times—it may launch multiple sessions.
Consider adding the Billboard program to Startup Apps if your kiosk restarts regularly.
If issues persist, check your computer's power settings to ensure the display doesn’t sleep or hibernate.
Related Articles
Device Preparation for SteepleMate Kiosk, Billboard, or Scroller
Machines running SteepleMate products should be optimized by removing unnecessary applications and adjusting default Windows settings. These modifications improve stability, reduce interference, and enhance performance. While optional, they ...How to Add and Manage Scheduled Announcements in SteepleMate
How to Add and Manage Scheduled Announcements in SteepleMate The Announcements feature in SteepleMate allows church administrators to create, schedule, and display content like announcements, upcoming events, or inspirational quotes. These ...Installing A Billboard
1. Download Machine Preparation Suggestions and follow the steps prior to installing the software downloads. 2. Click Kiosk Activity on the main menu. 3. Click Billboard Installer on the dropdown menu. 4. Click Download Now below the Billboard ...Reset Your SteepleMate Password
Forgot Your SteepleMate Password? No Worries! Let’s be real – we’ve all been there. You’re ready to check on church events, update your group info, or manage finances when suddenly… password not recognized. Don't panic! SteepleMate's got your back. ...SteepleMate Launch Roadmap: Piecing Together Your Church's Success
Welcome to SteepleMate! We recognize the immense potential SteepleMate holds for your church, but we also understand the challenges that come with navigating unfamiliar territory. That’s why we’re here to support you every step of the way. Our goal ...
Recent Articles
How to Manage Access Levels in SteepleMate
In this guide, we’ll walk you through how to access, modify, and audit user access levels within your SteepleMate system. Step 1: Access the Access Levels Page From the left navigation menu, go to Manage > Access Levels. You’ll be taken to a screen ...Why Aren’t My New Guests Getting Added to the CareTrack Automation?
If you’re noticing that newly submitted guest forms are not triggering the New Guest CareTrack, the most common reason is that the guest hasn’t been marked as “present” for a service. Quick Explanation SteepleMate’s CareTrack automations rely on at ...How to View and Export Custom Form Submissions in SteepleMate
This guide walks you through how to access, view, and export submissions from any custom form or survey created in SteepleMate. Whether you’ve built a form for Vacation Bible School, a church conference, or any other event, you can easily pull ...Add a Live Stream Link to Your Church Website
Make it easy for visitors to watch your church services live or on-demand by adding a streaming site URL to your SteepleMate church website. This guide walks you through how to display a “Watch Now” button that links directly to your YouTube, ...How to Update Your Profile in SteepleMate
Keeping your profile up to date helps church leaders and other members stay connected with you. Here’s how you can update your personal and contact information in the SteepleMate System. How to Access Your Profile Click the person icon at the top ...