Why Duplicates Happen in SteepleMate and Why It’s a Good Thing

Why Duplicates Happen in SteepleMate and Why It’s a Good Thing

In some church management systems, donations made by individuals who aren’t signed in may be treated as “anonymous,” and the donor’s information isn’t stored. This can lead to missed opportunities for follow-up or proper recognition.

SteepleMate, however, takes a different approach. We capture donor information even if they aren’t signed in when making a donation. This ensures that every contributor is accounted for, preventing anyone from slipping through the cracks. As a result, you may notice duplicates in your merge queue, as a new profile could be created for a donation that wasn’t tied to an existing account.

While this may require some occasional profile merging, it guarantees that you always have a complete view of your donors, helping you maintain a more accurate and inclusive record of contributions.

      • Related Articles

      • FAQ: What should we do when someone has two accounts but does not show up in the resolve duplicates list?

        If someone has two accounts but isn’t appearing in the Resolve Duplicates list, it’s likely because the system checks for duplicates based on an exact match of first name and last name. Follow these steps to resolve the issue: Edit Profile Names to ...
      • How to Expunge a Person’s Data in SteepleMate

        SteepleMate provides an option to permanently delete a person's data from the system. This action is designed to help comply with privacy laws such as the California Consumer Privacy Act (CCPA/CPRA) and the EU General Data Protection Regulation ...
      • How to Merge Duplicate Profiles in SteepleMate

        Duplicate profiles can occur when an individual’s information is entered multiple times into the system. This can happen for several reasons, including donations made without signing in, multiple guest connect card submissions, or manual additions by ...
      • How to View and Export the Giving Detail Report in SteepleMate

        The Giving Detail Report in SteepleMate provides a comprehensive overview of recent donations, categorized by your chosen criteria. This guide explains how to view, filter, and export the report, as well as how to manage duplicates and understand the ...
      • Reset Your SteepleMate Password

        Forgot Your SteepleMate Password? No Worries! Let’s be real – we’ve all been there. You’re ready to check on church events, update your group info, or manage finances when suddenly… password not recognized. Don't panic! SteepleMate's got your back. ...
      • Recent Articles

      • How to Set Up Call Forwarding in SteepleMate

        Call forwarding is a great way for churches to stay responsive without being tied to a specific location or device. Whether you’re a pastor, admin, or volunteer, forwarding calls lets you receive church-related calls on your personal phone — while ...
      • How to Change Your Primary Email Address for Your SteepleMate Login

        If you need to update the primary email address associated with your SteepleMate login, please follow these steps carefully. Note: For security reasons, this change must be completed by the account holder themselves. Log in to your SteepleMate ...
      • How to Enter Donations from Organizations or Companies in SteepleMate

        If your church receives contributions from organizations or businesses, you can track those donations in Offering Management just like you would for individual members or guests. This article will walk you through how to properly enable and record ...
      • Troubleshooting a Black Screen on SteepleMate Billboard

        If your SteepleMate Billboard screen goes black or stops cycling through slides, it's possible that more than one instance of the Billboard app is running. This can cause conflicts or prevent the display from working as expected. Step-by-Step Fix Use ...
      • Managing Web Kiosk Submissions

        Audience: Church administrators using SteepleMate Free Focus: Reviewing and managing prayer requests, testimonies, and messages submitted through the Web Kiosk What Can Church Members Do? From the Web Kiosk, members can: Sign In for Prayer or Fasting ...