Why Duplicates Happen in SteepleMate and Why It’s a Good Thing
In some church management systems, donations made by individuals who aren’t signed in may be treated as “anonymous,” and the donor’s information isn’t stored. This can lead to missed opportunities for follow-up or proper recognition.
SteepleMate, however, takes a different approach. We capture donor information even if they aren’t signed in when making a donation. This ensures that every contributor is accounted for, preventing anyone from slipping through the cracks. As a result, you may notice duplicates in your merge queue, as a new profile could be created for a donation that wasn’t tied to an existing account.
While this may require some occasional profile merging, it guarantees that you always have a complete view of your donors, helping you maintain a more accurate and inclusive record of contributions.
Recent Articles
Using a Different Online Giving Provider with Your SteepleMate Website
This article explains what you can and can’t change on your site, and how to share a third-party giving link with your church family. Do I Have to Use SteepleMate for Online Giving? No. You are not required to use SteepleMate online giving. Some ...
Why Do I See “We Seem to Have a Problem Verifying Your Internet Connection” on the Giving Page?
Overview When someone tries to give online through SteepleMate and sees a message about a problem verifying their internet connection, it usually means their connection is coming through: A VPN (Virtual Private Network) Certain types of public Wi-Fi ...
Can Online Giving Features Be Hidden in the SteepleMate System?
SteepleMate understands that not every church chooses to use online giving within the SteepleMate System. This preference is acceptable, and churches are free to determine the giving approach that best serves their congregation. A church’s decision ...
Why Church Website Images Can Get Cut Off
When updating your church website’s Home (Hero) section, it’s important to understand how responsive design works. Modern websites automatically adjust to fit different screen sizes, including: Desktop computers, Tablets, Mobile phones Because of ...
Connect Center (Web Kiosk) Customization
What is the Connect Center (Web Kiosk)? The Connect Center, also referred to as the Web Kiosk, is the web-based interface churches use to allow congregants to: Sign in for prayer or fasting Submit prayer requests or testimonies View announcements ...