FAQ
Why Aren’t My New Guests Getting Added to the CareTrack Automation?
If you’re noticing that newly submitted guest forms are not triggering the New Guest CareTrack, the most common reason is that the guest hasn’t been marked as “present” for a service. Quick Explanation SteepleMate’s CareTrack automations rely on at ...
Reset Your SteepleMate Password
Forgot Your SteepleMate Password? No Worries! Let’s be real – we’ve all been there. You’re ready to check on church events, update your group info, or manage finances when suddenly… password not recognized. Don't panic! SteepleMate's got your back. ...
Will Having Two Accounts with the Same Email Cause Sign-In Issues?
No, having two accounts with the same email will not directly cause sign-in issues. Here’s what happens in such cases and how to address any potential challenges: How the System Manages Duplicate Emails: Only one of the profiles will be registered ...
FAQ: What should we do when someone has two accounts but does not show up in the resolve duplicates list?
If someone has two accounts but isn’t appearing in the Resolve Duplicates list, it’s likely because the system checks for duplicates based on an exact match of first name and last name. Follow these steps to resolve the issue: Edit Profile Names to ...
FAQ: Can I edit or customize QuikConnect?
You can manage the visibility of certain elements in the QuikConnect menu, such as the kiosk, calendar, and custom forms or surveys. However, these elements can only be made public if they are set as public in your organization’s settings. It’s ...
FAQ: What features are available on the on-site kiosks?
Our on-site kiosks are designed to provide a seamless and interactive experience for both visitors and church members. Here are the key features available on the kiosks: Visitor Connection: Visitors can use the kiosk to connect with your church ...
FAQ: Is the kiosk setup software compatible only with Windows?
Yes, our on-site kiosks, marquees, and billboards are designed to run exclusively on Windows-based software. They are not compatible with Apple devices (such as Macs or iPads) or Amazon Fire devices. This means that you’ll need a Windows machine for ...
FAQ: Why does the Marquee show a date at the end of each list?
If you notice a date appearing at the end of each list on the Marquee, it usually means that the machine is offline and cannot connect to the SteepleMate servers. Here’s how to troubleshoot this issue: Check Your Internet Connection: The most common ...
FAQ: Why is there a small square in the lower right corner of my machine?
If you see a small square in the lower right corner of your machine’s screen, this indicates that the machine is offline and unable to reach the SteepleMate servers. Here’s how to troubleshoot this issue: Check Your Internet Connection: Ensure that ...
FAQ: Why aren’t my announcements showing on my Kiosk?
If your announcements are not appearing on your Kiosk, there could be a few reasons. Here are the steps to troubleshoot and ensure they display correctly: Check Time and Timezone Settings: Make sure that the time and timezone settings on your kiosk ...
Can we use an Amazon Fire Tablet for guest check-in with a browser-based form?
Yes, you can use an Amazon Fire Tablet for guest check-in using a browser-based link. Simply open the link to the digital check-in form in the tablet’s web browser, such as Silk, and it will function like any other device. This makes it a convenient ...
What are the available platforms for the digital guest connect card?
The digital guest connect card is designed to be flexible and accessible through various platforms to make it easy for guests to connect with your church. Here are the available options: On-Site Kiosks: Set up digital connect cards at kiosks in your ...
Why isn’t my recipient receiving my SMS or MMS messages?
There are a few common reasons why your recipient might not be receiving your SMS or MMS messages. Here’s how to troubleshoot and resolve the issue: The Recipient’s Phone Number is Incorrectly Marked Sometimes, the recipient’s number might be marked ...
Why Duplicates Happen in SteepleMate and Why It’s a Good Thing
In some church management systems, donations made by individuals who aren’t signed in may be treated as “anonymous,” and the donor’s information isn’t stored. This can lead to missed opportunities for follow-up or proper recognition. SteepleMate, ...
FAQ: Why is a person not showing up in the attendance list, even though they are added to the attendance group?
The reason someone may not appear in the attendance list, even if they are part of an attendance group, is often related to the date the person was added to the group. When an individual is added to an attendance group after a session, service, or ...