SteepleMate | Reach | Knowledge Base


    • Recent Articles

    • Will Having Two Accounts with the Same Email Cause Sign-In Issues?

      No, having two accounts with the same email will not directly cause sign-in issues. Here’s what happens in such cases and how to address any potential challenges: How the System Manages Duplicate Emails: Only one of the profiles will be registered ...

    • FAQ: What should we do when someone has two accounts but does not show up in the resolve duplicates list?

      If someone has two accounts but isn’t appearing in the Resolve Duplicates list, it’s likely because the system checks for duplicates based on an exact match of first name and last name. Follow these steps to resolve the issue: Edit Profile Names to ...

    • How to Merge Duplicate Profiles in SteepleMate

      Duplicate profiles can occur when an individual’s information is entered multiple times into the system. This can happen for several reasons, including donations made without signing in, multiple guest connect card submissions, or manual additions by ...

    • FAQ: Can I edit or customize QuikConnect?

      You can manage the visibility of certain elements in the QuikConnect menu, such as the kiosk, calendar, and custom forms or surveys. However, these elements can only be made public if they are set as public in your organization’s settings. It’s ...

    • FAQ: What features are available on the on-site kiosks?

      Our on-site kiosks are designed to provide a seamless and interactive experience for both visitors and church members. Here are the key features available on the kiosks: Visitor Connection: Visitors can use the kiosk to connect with your church ...