SteepleMate | Security | Knowledge Base


    • Recent Articles

    • Canceling or Downgrading Your SteepleMate Account

      At SteepleMate, our mission is to support churches and faith-based organizations in building thriving, connected communities. However, we understand that there may be times when SteepleMate may no longer meet your ministry’s needs, or you may simply ...
    • Will Having Two Accounts with the Same Email Cause Sign-In Issues?

      No, having two accounts with the same email will not directly cause sign-in issues. Here’s what happens in such cases and how to address any potential challenges: How the System Manages Duplicate Emails: Only one of the profiles will be registered ...
    • FAQ: What should we do when someone has two accounts but does not show up in the resolve duplicates list?

      If someone has two accounts but isn’t appearing in the Resolve Duplicates list, it’s likely because the system checks for duplicates based on an exact match of first name and last name. Follow these steps to resolve the issue: Edit Profile Names to ...
    • How to Merge Duplicate Profiles in SteepleMate

      Duplicate profiles can occur when an individual’s information is entered multiple times into the system. This can happen for several reasons, including donations made without signing in, multiple guest connect card submissions, or manual additions by ...
    • FAQ: Can I edit or customize QuikConnect?

      You can manage the visibility of certain elements in the QuikConnect menu, such as the kiosk, calendar, and custom forms or surveys. However, these elements can only be made public if they are set as public in your organization’s settings. It’s ...