I accidentally deleted someone's profile. What can I recover?
Can a deleted profile be recovered?
Unfortunately, due to compliance requirements, once a profile has been expunged in SteepleMate, it cannot be recovered. This action is permanent and irreversible.
Is any data retained after deletion?
While the individual’s personal profile is permanently deleted, their giving data remains intact within the system’s batch deposits. However, this giving data will no longer be directly associated with their profile.
How can I generate a contribution statement for the deleted person?
Since the profile no longer exists, SteepleMate cannot generate a contribution statement for them automatically. You will need to manually create one outside of SteepleMate using the retained giving records.
What should I do to avoid accidental deletions in the future?
If you intended to merge duplicate records rather than delete a profile, we recommend using the Administration > Resolve Duplicates feature instead. This ensures that all relevant data remains intact and properly associated with the correct individual.
Related Articles
Removing Someone from Receiving New Visitor Notifications
This guide explains how to remove an individual from receiving notifications and tasks about new visitors when using the Digital Guest Connect Card in the SteepleMate system. Steps to Remove Someone from Receiving New Visitor Notifications Step 1: ...FAQ: What should we do when someone has two accounts but does not show up in the resolve duplicates list?
If someone has two accounts but isn’t appearing in the Resolve Duplicates list, it’s likely because the system checks for duplicates based on an exact match of first name and last name. Follow these steps to resolve the issue: Edit Profile Names to ...How to Expunge a Person’s Data in SteepleMate
SteepleMate provides an option to permanently delete a person's data from the system. This action is designed to help comply with privacy laws such as the California Consumer Privacy Act (CCPA/CPRA) and the EU General Data Protection Regulation ...How to Update Your Profile in SteepleMate
Keeping your profile up to date helps church leaders and other members stay connected with you. Here’s how you can update your personal and contact information in the SteepleMate System. How to Access Your Profile Click the person icon at the top ...Why Duplicates Happen in SteepleMate and Why It’s a Good Thing
In some church management systems, donations made by individuals who aren’t signed in may be treated as “anonymous,” and the donor’s information isn’t stored. This can lead to missed opportunities for follow-up or proper recognition. SteepleMate, ...
Recent Articles
Create and Manage Deposits in SteepleMate
This help guide will walk you through how to create and manage deposits in the SteepleMate Finance section. Once deposits are marked as Processed, all offerings within the deposted batches become visible to contributors in their contribution history ...How to Manage Access Levels in SteepleMate
In this guide, we’ll walk you through how to access, modify, and audit user access levels within your SteepleMate system. Step 1: Access the Access Levels Page From the left navigation menu, go to Manage > Access Levels. You’ll be taken to a screen ...Why Aren’t My New Guests Getting Added to the CareTrack Automation?
If you’re noticing that newly submitted guest forms are not triggering the New Guest CareTrack, the most common reason is that the guest hasn’t been marked as “present” for a service. Quick Explanation SteepleMate’s CareTrack automations rely on at ...How to View and Export Custom Form Submissions in SteepleMate
This guide walks you through how to access, view, and export submissions from any custom form or survey created in SteepleMate. Whether you’ve built a form for Vacation Bible School, a church conference, or any other event, you can easily pull ...Add a Live Stream Link to Your Church Website
Make it easy for visitors to watch your church services live or on-demand by adding a streaming site URL to your SteepleMate church website. This guide walks you through how to display a “Watch Now” button that links directly to your YouTube, ...