How to Set Up a Custom Church Voicemail in SteepleMate | Step-by-Step Guide

Setting Up Your Church Voicemail in SteepleMate


Important: Before setting up your voicemail, make sure you have completed the setup for your free 1-800 number. If you haven’t done this yet, please refer to the Church Number Setup Guide to complete this step first.

Steps to Set Up Your Voicemail:


  1. Access Organization Settings

    1. From the Administration menu (left navigation), go to Organization Settings.
      Church Voicemail Setup
    2. Select Phone Numbers, Text Messaging, and Call Forwarding.
      SteepleMate voicemail guide

  2. Configure Voicemail

    1. Locate the number you want to edit in the grid and click on the Voicemail link.
    2. You will be taken to a new screen where you can upload your custom voicemail message.
      How to set up voicemail in SteepleMate

  3. Default Voicemail Message

    1. If you do not upload a custom message, the default voicemail will say: “Sorry, all of our operators are unavailable at this time. Please leave your name, phone number, and a brief message after the tone, and we will reach out to you as soon as possible.”

  4. Save Your Message

    1. Once you’ve uploaded your custom voicemail message, click Save.
    2. Your voicemail setup is complete!


Recording Voicemail on an Apple (iPhone) Device: Using the Voice Memos App:

  1. Open the Voice Memos app (pre-installed on iPhones).
  2. Tap the red record button to start recording your message.
  3. Tap the record button again to stop the recording.
  4. Review the recording and if satisfied, tap Done.
  5. Save the recording with a name.
  6. You can then share the file by tapping the three dots next to the recording and selecting Share, then email it or save it to cloud storage (like iCloud or Google Drive) for uploading to SteepleMate.

Recording Voicemail on an Android Device: Using the Voice Recorder App:

  1. Open the Voice Recorder app (most Android devices come with a built-in app; if not, you can download one from the Google Play Store).
  2. Press the Record button to start recording your voicemail message.
  3. Press Stop when you’re finished.
  4. Save the file and give it a name.
  5. Use the Share option to send the recording via email or upload it to a cloud service (Google Drive or OneDrive) for use in SteepleMate.

General Tips for Recording a Professional Voicemail:

  1. Find a quiet space to avoid background noise.
  2. Write out your script beforehand to stay clear and concise.
  3. Speak slowly and clearly, ensuring your message is easy to understand.
  4. Keep it under 30 seconds for a succinct voicemail that still delivers all necessary information.



      • Related Articles

      • Enable Text Messaging and Call Forwarding in SteepleMate

        SteepleMate’s Communication section provides robust tools to manage text messaging, call forwarding, and mass notifications for your church. These features help streamline communication, ensuring that you can easily reach your community through SMS ...

      • Setup Your Church's Attendance Tracking in 3 Simple Steps

        Steeplemate’s attendance tracking system offers an efficient and streamlined approach to manage church attendance for services, Sunday school, and special events. This help guide and video will walk you through the setup process step by step, ...

      • Setting Up Contribution Statements in SteepleMate

        (For Organization Owners or Account Creators) As the organization owner or the account creator of SteepleMate, it’s essential to configure your contribution statement settings to ensure they meet your church’s needs. Follow these steps: Accessing ...

      • Setup Your Church Calendar in SteepleMate

        Whether you're planning a Sunday Service, a Youth Group Meeting, or any church-related event, SteepleMate's calendar feature is your go-to tool for keeping everyone informed and engaged. SteepleMate not only simplifies church event management but ...

      • Setting Up and Managing Ledger Accounts in SteepleMate

        The Ledger feature in SteepleMate is designed to offer flexibility and control for tracking and managing your church’s finances. This guide explains how to set up accounts, define entry categories, and generate customized reports. 1. Creating Ledger ...

      • Recent Articles

      • Using a Different Online Giving Provider with Your SteepleMate Website

        This article explains what you can and can’t change on your site, and how to share a third-party giving link with your church family. Do I Have to Use SteepleMate for Online Giving? No. You are not required to use SteepleMate online giving. Some ...

      • Why Do I See “We Seem to Have a Problem Verifying Your Internet Connection” on the Giving Page?

        Overview When someone tries to give online through SteepleMate and sees a message about a problem verifying their internet connection, it usually means their connection is coming through: A VPN (Virtual Private Network) Certain types of public Wi-Fi ...

      • Can Online Giving Features Be Hidden in the SteepleMate System?

        SteepleMate understands that not every church chooses to use online giving within the SteepleMate System. This preference is acceptable, and churches are free to determine the giving approach that best serves their congregation. A church’s decision ...

      • Why Church Website Images Can Get Cut Off

        When updating your church website’s Home (Hero) section, it’s important to understand how responsive design works. Modern websites automatically adjust to fit different screen sizes, including: Desktop computers, Tablets, Mobile phones Because of ...

      • Connect Center (Web Kiosk) Customization

        What is the Connect Center (Web Kiosk)? The Connect Center, also referred to as the Web Kiosk, is the web-based interface churches use to allow congregants to: Sign in for prayer or fasting Submit prayer requests or testimonies View announcements ...