How to Set Up a Custom Church Voicemail in SteepleMate | Step-by-Step Guide

Setting Up Your Church Voicemail in SteepleMate


Important: Before setting up your voicemail, make sure you have completed the setup for your free 1-800 number. If you haven’t done this yet, please refer to the Church Number Setup Guide to complete this step first.

Steps to Set Up Your Voicemail:


  1. Access Organization Settings

    1. From the Administration menu (left navigation), go to Organization Settings.
      Church Voicemail Setup
    2. Select Phone Numbers, Text Messaging, and Call Forwarding.
      SteepleMate voicemail guide

  2. Configure Voicemail

    1. Locate the number you want to edit in the grid and click on the Voicemail link.
    2. You will be taken to a new screen where you can upload your custom voicemail message.
      How to set up voicemail in SteepleMate

  3. Default Voicemail Message

    1. If you do not upload a custom message, the default voicemail will say: “Sorry, all of our operators are unavailable at this time. Please leave your name, phone number, and a brief message after the tone, and we will reach out to you as soon as possible.”

  4. Save Your Message

    1. Once you’ve uploaded your custom voicemail message, click Save.
    2. Your voicemail setup is complete!


Recording Voicemail on an Apple (iPhone) Device: Using the Voice Memos App:

  1. Open the Voice Memos app (pre-installed on iPhones).
  2. Tap the red record button to start recording your message.
  3. Tap the record button again to stop the recording.
  4. Review the recording and if satisfied, tap Done.
  5. Save the recording with a name.
  6. You can then share the file by tapping the three dots next to the recording and selecting Share, then email it or save it to cloud storage (like iCloud or Google Drive) for uploading to SteepleMate.

Recording Voicemail on an Android Device: Using the Voice Recorder App:

  1. Open the Voice Recorder app (most Android devices come with a built-in app; if not, you can download one from the Google Play Store).
  2. Press the Record button to start recording your voicemail message.
  3. Press Stop when you’re finished.
  4. Save the file and give it a name.
  5. Use the Share option to send the recording via email or upload it to a cloud service (Google Drive or OneDrive) for use in SteepleMate.

General Tips for Recording a Professional Voicemail:

  1. Find a quiet space to avoid background noise.
  2. Write out your script beforehand to stay clear and concise.
  3. Speak slowly and clearly, ensuring your message is easy to understand.
  4. Keep it under 30 seconds for a succinct voicemail that still delivers all necessary information.



      • Related Articles

      • Setup Your Church's Attendance Tracking in 3 Simple Steps

        Steeplemate’s attendance tracking system offers an efficient and streamlined approach to manage church attendance for services, Sunday school, and special events. This help guide and video will walk you through the setup process step by step, ...

      • Setting Up Contribution Statements in SteepleMate

        (For Organization Owners or Account Creators) As the organization owner or the account creator of SteepleMate, it’s essential to configure your contribution statement settings to ensure they meet your church’s needs. Follow these steps: Accessing ...

      • Setup Your Church Calendar in SteepleMate

        Whether you're planning a Sunday Service, a Youth Group Meeting, or any church-related event, SteepleMate's calendar feature is your go-to tool for keeping everyone informed and engaged. SteepleMate not only simplifies church event management but ...

      • Setting Up and Managing Ledger Accounts in SteepleMate

        The Ledger feature in SteepleMate is designed to offer flexibility and control for tracking and managing your church’s finances. This guide explains how to set up accounts, define entry categories, and generate customized reports. 1. Creating Ledger ...

      • How to Enable the Church Directory in SteepleMate

        The Church Directory is an optional feature in SteepleMate that must be enabled by Administrators or Super Users. This article guides you through enabling it and setting up visibility preferences. Note: Only users with Administrator or SuperUser ...

      • Recent Articles

      • How to Set Up Call Forwarding in SteepleMate

        Call forwarding is a great way for churches to stay responsive without being tied to a specific location or device. Whether you’re a pastor, admin, or volunteer, forwarding calls lets you receive church-related calls on your personal phone — while ...

      • How to Change Your Primary Email Address for Your SteepleMate Login

        If you need to update the primary email address associated with your SteepleMate login, please follow these steps carefully. Note: For security reasons, this change must be completed by the account holder themselves. Log in to your SteepleMate ...

      • How to Enter Donations from Organizations or Companies in SteepleMate

        If your church receives contributions from organizations or businesses, you can track those donations in Offering Management just like you would for individual members or guests. This article will walk you through how to properly enable and record ...

      • Troubleshooting a Black Screen on SteepleMate Billboard

        If your SteepleMate Billboard screen goes black or stops cycling through slides, it's possible that more than one instance of the Billboard app is running. This can cause conflicts or prevent the display from working as expected. Step-by-Step Fix Use ...

      • Managing Web Kiosk Submissions

        Audience: Church administrators using SteepleMate Free Focus: Reviewing and managing prayer requests, testimonies, and messages submitted through the Web Kiosk What Can Church Members Do? From the Web Kiosk, members can: Sign In for Prayer or Fasting ...