How to Set Up a Custom Church Voicemail in SteepleMate | Step-by-Step Guide

Setting Up Your Church Voicemail in SteepleMate


Important: Before setting up your voicemail, make sure you have completed the setup for your free 1-800 number. If you haven’t done this yet, please refer to the Church Number Setup Guide to complete this step first.

Steps to Set Up Your Voicemail:


  1. Access Organization Settings

    1. From the Administration menu (left navigation), go to Organization Settings.
      Church Voicemail Setup
    2. Select Phone Numbers, Text Messaging, and Call Forwarding.
      SteepleMate voicemail guide

  2. Configure Voicemail

    1. Locate the number you want to edit in the grid and click on the Voicemail link.
    2. You will be taken to a new screen where you can upload your custom voicemail message.
      How to set up voicemail in SteepleMate

  3. Default Voicemail Message

    1. If you do not upload a custom message, the default voicemail will say: “Sorry, all of our operators are unavailable at this time. Please leave your name, phone number, and a brief message after the tone, and we will reach out to you as soon as possible.”

  4. Save Your Message

    1. Once you’ve uploaded your custom voicemail message, click Save.
    2. Your voicemail setup is complete!


Recording Voicemail on an Apple (iPhone) Device: Using the Voice Memos App:

  1. Open the Voice Memos app (pre-installed on iPhones).
  2. Tap the red record button to start recording your message.
  3. Tap the record button again to stop the recording.
  4. Review the recording and if satisfied, tap Done.
  5. Save the recording with a name.
  6. You can then share the file by tapping the three dots next to the recording and selecting Share, then email it or save it to cloud storage (like iCloud or Google Drive) for uploading to SteepleMate.

Recording Voicemail on an Android Device: Using the Voice Recorder App:

  1. Open the Voice Recorder app (most Android devices come with a built-in app; if not, you can download one from the Google Play Store).
  2. Press the Record button to start recording your voicemail message.
  3. Press Stop when you’re finished.
  4. Save the file and give it a name.
  5. Use the Share option to send the recording via email or upload it to a cloud service (Google Drive or OneDrive) for use in SteepleMate.

General Tips for Recording a Professional Voicemail:

  1. Find a quiet space to avoid background noise.
  2. Write out your script beforehand to stay clear and concise.
  3. Speak slowly and clearly, ensuring your message is easy to understand.
  4. Keep it under 30 seconds for a succinct voicemail that still delivers all necessary information.



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