Will Duplicate Accounts with the Same Email Cause Sign-In Issues? | SteepleMate FAQ

Will Having Two Accounts with the Same Email Cause Sign-In Issues?

No, having two accounts with the same email will not directly cause sign-in issues. Here’s what happens in such cases and how to address any potential challenges:

  1. How the System Manages Duplicate Emails:
    1. Only one of the profiles will be registered with login credentials (username and password). This means that when a user attempts to sign in, they will be able to access the profile that has the registered email and password combination.

    2. If a duplicate email exists on another profile without login credentials, it won’t interfere with the ability to sign in to the registered profile.

  2. System Notification for Duplicate Emails:
    1. If an individual tries to register using an email that already exists in the system, SteepleMate will typically alert them that the email is already in use. This helps prevent accidental creation of duplicate accounts.

    2. However, if an admin manually adds an email to a profile, the system may not automatically alert them about a duplicate. It’s important to be aware of this when managing profiles.

  3. Troubleshooting Sign-In Issues: If a user is experiencing sign-in problems, it’s important to gather more information to identify the root cause.

    Here are some key questions to consider:
    1. Error Messages: 
      Is the user receiving any specific error messages when attempting to log in? Messages like “Email not found” or “Incorrect password” can provide clues to the problem.

    2. Forgot Password Requests: 
      If the user is not sure which profile is registered, encourage them to use the Forgot Password feature. This will send a reset link to the email address associated with the registered account, helping them regain access.

    3. Profile Details: 
      Has the user had multiple profiles or accounts created in the past? Knowing this can help determine if there is a duplicate profile that needs to be merged or corrected.

    4. Admin Assistance: 
      If the issue persists, an admin may need to review the profiles to ensure that there are no conflicts or duplicates that could be affecting the user’s ability to log in.
By collecting this information, you can more effectively resolve any sign-in issues and ensure a smoother experience for users.


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