Machine Offline Status: Small Square in Corner | SteepleMate FAQ

FAQ: Why is there a small square in the lower right corner of my machine?

If you see a small square in the lower right corner of your machine’s screen, this indicates that the machine is offline and unable to reach the SteepleMate servers. Here’s how to troubleshoot this issue:

Check Your Internet Connection:

Ensure that the machine is connected to a stable internet connection. An offline status can occur if the internet is disconnected or experiencing interruptions. Restarting your router or reconnecting the machine to the network can often resolve this issue.

Verify Website Access:

To further confirm the connection, try accessing https://www.steeplemate.com from a web browser on the same machine. If the website loads successfully, it means the machine is online, but there might be another issue preventing the SteepleMate system from connecting properly.

Contact Support if the Problem Persists:

If the machine can access the SteepleMate website but still shows as offline, please reach out to our support team for assistance. There may be an issue with the connection between your machine and the SteepleMate servers that we need to address directly.

By following these steps, you should be able to identify and resolve the offline status.


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