Machine Offline Status: Small Square in Corner | SteepleMate FAQ

FAQ: Why is there a small square in the lower right corner of my machine?

If you see a small square in the lower right corner of your machine’s screen, this indicates that the machine is offline and unable to reach the SteepleMate servers. Here’s how to troubleshoot this issue:

Check Your Internet Connection:

Ensure that the machine is connected to a stable internet connection. An offline status can occur if the internet is disconnected or experiencing interruptions. Restarting your router or reconnecting the machine to the network can often resolve this issue.

Verify Website Access:

To further confirm the connection, try accessing https://www.steeplemate.com from a web browser on the same machine. If the website loads successfully, it means the machine is online, but there might be another issue preventing the SteepleMate system from connecting properly.

Contact Support if the Problem Persists:

If the machine can access the SteepleMate website but still shows as offline, please reach out to our support team for assistance. There may be an issue with the connection between your machine and the SteepleMate servers that we need to address directly.

By following these steps, you should be able to identify and resolve the offline status.


      • Related Articles

      • FAQ: Why is a person not showing up in the attendance list, even though they are added to the attendance group?

        The reason someone may not appear in the attendance list, even if they are part of an attendance group, is often related to the date the person was added to the group. When an individual is added to an attendance group after a session, service, or ...

      • Monitoring Machine Status

        1. Click Administration on the main menu. 2. Click Machine Status on the dropdown menu. 3. The symbol to the left of each machine signifies the state of its current status. - machine is currently active, or has been within the last hour. - machine ...

      • Managing Machine Settings

        1. Click Administration on the main menu. 2. Click Machine Status on the dropdown menu. 3. Click the status symbol (red, yellow or green) to the left of machine to open the settings menu for specified machine.

      • FAQ: Why aren’t my announcements showing on my Kiosk?

        If your announcements are not appearing on your Kiosk, there could be a few reasons. Here are the steps to troubleshoot and ensure they display correctly: Check Time and Timezone Settings: Make sure that the time and timezone settings on your kiosk ...

      • FAQ: Is the kiosk setup software compatible only with Windows?

        Yes, our on-site kiosks, marquees, and billboards are designed to run exclusively on Windows-based software. They are not compatible with Apple devices (such as Macs or iPads) or Amazon Fire devices. This means that you’ll need a Windows machine for ...