How to Track Communications in SteepleMate

How to Track Communications in SteepleMate

SteepleMate allows your church to record communication activity on a person’s profile so your team can keep track of follow-up and care efforts. This is useful for documenting guest outreach, member care, meetings, phone calls, texts, emails, and other communication touchpoints.


Why Track Communications?

Tracking communications can help your church:

  • document follow-up with new guests

  • record calls, texts, meetings, and visits

  • keep staff and ministry leaders informed

  • review communication activity over time

  • support reporting on care and outreach efforts


For example, your church may want to track when someone was contacted by phone, invited to coffee, sent a text, or visited at home.


Open the Person’s Profile

To add a communication entry:

  1. In the left navigation menu, select Manage then People.


  2. Search for the person you want to update.

  3. Open that person’s profile.



Add a New Communication Entry

  1. Scroll down to the Communications section on the person’s profile.


  2. At the top of the communications table, click New.

  3. Enter the date the communication took place.

  4. Select the method of communication (Letter, Meeting, Other, Phone, Social Media, System Interaction, Text Message)

  1. In the comments area, enter details about the interaction.


  1. Click Update to save your changes.

The communication entry will now be recorded on that person’s profile.



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Tips for Recording Communications

For clearer records, try to include:

  • when the communication happened

  • how the person was contacted

  • a short summary of the conversation

  • any next steps or follow-up plans

This helps your team understand what has already been done and what still needs attention.


Common Use Cases

Churches often use communications tracking for:

  • new guest follow-up

  • pastoral care contacts

  • volunteer follow-up

  • meeting notes

  • home visit records

  • text and phone call documentation



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